TERMS AND Conditions of Booking

 

THE CONTRACT

• The contract entered into is between Yetland Farm Cottages (the owner) and the person making the booking (the hirer).
• The contract is not effective until a deposit of 33.3%of the total booking fee has been received or if the booking is made less than 4 weeks before arrival date then 100%of the booking fee must be received to secure the booking.

BOOKING

• Bookings cannot be accepted by anyone under 18 years of age nor by a party of people where the majority of members are under 18 except for families.
• The number of people occupying a property must not exceed the maximum stated in the current property description on our website.
• The person making the booking (the hirer) will be responsible for all people staying and should ensure that they are all aware of the booking conditions.
• The owner reserves the right to decline any booking or to refuse to hand over a key to anyone who has not complied with the booking conditions.

RESERVATIONS AND PAYMENT

•  All bookings are considered provisional until either a 33.3% deposit (if more than 4 weeks prior to arrival) or the full payment (if within 4 weeks of the arrival date) is received.
• Payment may be made by PayPal, Debit card, Credit card or cheque.
• If the Hirer wishes to pay by cheque the owner must be notified over the telephone or by email first. The owner will hold the booking for 5 days to allow the cheque to arrive - if it does not arrive then the booking will be released automatically.
• If the hirer wishes to pay by debit or credit card then the hirer must telephone with their details - Amex and Diners cards are NOT accepted.
• When a booking is made more than 4 weeks in advance, if the balance has not been received by the date specified by the owner, 4 weeks and 1 day in advance of arrival, the owner reserves the right to cancel the booking and retain the deposit.

CANCELLATION OR BOOKING ALTERATION by the hirer

•  Once the booking is confirmed, the hirer is responsible for the total cost of the holiday.
• In the event of a cancellation by the hirer the owner will endeavour to re-let the property and if successful may refund any monies paid less a £50 administration fee.
• The owner strongly recommends the hirer takes out appropriate holiday insurance.
• Any change in holiday dates requested by the hirer will be subject to the agreement of the owner

CANCELLATION  by the Owner

• If for reasons beyond its control the owner has to cancel or alter arrangements made for the hirer, the owner will make every effort to offer an alternative property if one is available.
•  If the hirer does not accept the alternative offered the owner will return any monies paid to the hirer and the owners liability will cease.

DAMAGE, LOSS AND NUISANCE

• The supervision of babies, children, dogs and any adults requiring care remains the responsibility of the hirer at all times
• The hirer is responsible for leaving the accommodation in good order and in a clean condition otherwise an additional cleaning charge will be made.
• Any breakages should be reported as soon as possible and we reserve the right to charge for any non-trivial damage.
• The hirer is not to cause nuisance or annoyance to occupants of other properties.
• The owner has the right to enter the property at any time if necessary.
• If the owner considers anyone is causing a nuisance or not treating either the farm, the accommodation property, other guests, farm or wild animals with respect, the hirer will be asked to vacate the property immediately. The hirer will remain liable for the whole cost of hire and no refund shall be due.
• If the games rooms have been used by the hirer then these must be left tidy

OCCUPANCY

• Arrival time is 4pm onwards
• Departure time is 10am and the holiday accommodation MUST be vacated by that time.

PETS

• Well behaved pets are most welcome by arrangement at a charge of £15 per pet per week.
• Dogs MUST NOT be taken in with the farm animals, left alone in the cottages, cause a nuisance to other guests or allowed to foul the courtyard or common areas. The hirer must clean up after their dog at all times
• Dogs MUST be kept on a lead in the cottage courtyard, car parking area and in the children's playfield. There is a designated field available for off lead walking.
• If you would like your pet to sit on the furniture please bring a blanket/throw to cover it.

LIABILITY

• The use of accommodation and amenities including the farm and play areas is entirely at the Hirer's risk and no responsibility can be accepted for injury, loss or damage to the Hirer or the Hirer's companions or guests. 
• The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property (plumbing, electrical services or exceptional weather)
• No responsibility is accepted for loss or damage of hirers property (including pets), vehicles or vehicle contents belonging to the hirer or any member of their party during their occupancy.

COMPLAINTS

• If in the opinion of the hirer there are grounds for complaint, it is the duty of the hirer to take it up with the owner immediately or as soon as is reasonably possible and in any event before departure to allow remedial action to be taken.
• The owner is within their rights to refuse to entertain any complaint, irrespective of its merits, if the hirer has not bought it to the owners attention whilst they are in residence at Yetland Farm Cottages.
• The hirer agrees that the contract with the owner is made at the owners premises and that any proceedings following shall be conducted in the County Court nearest to the owner.

 

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